Frequently Asked Questions
Find answers to common questions about Subway Surfers
Gameplay Questions
How do I get more coins in Subway Surfers?
There are several ways to maximize your coin collection in Subway Surfers:
- Complete daily missions for coin rewards
- Use the Coin Magnet power-up when available
- Follow coin paths, which often lead to large clusters of coins
- Use characters that provide coin bonuses
- Watch reward videos for bonus coins
- Use hoverboards with coin multipliers
Check out our Tips & Tricks page for more detailed strategies on coin collection.
What's the best way to get a high score?
To achieve high scores in Subway Surfers, focus on these key strategies:
- Keep your multiplier growing by collecting coins without breaks
- Use the 2x Score Multiplier power-up when your multiplier is already high
- Jump on trains whenever possible (they're safer than running on the ground)
- Save hoverboards for emergencies at high speeds
- Use characters with score multiplier abilities
- Chain power-ups together for extended high-scoring runs
For more advanced scoring techniques, visit our Tips & Tricks section.
How do I unlock mystery boxes?
Mystery boxes require keys to unlock. You can get keys by:
- Completing daily missions
- Collecting them during runs (they appear randomly)
- Watching reward videos
- Participating in special events
Once you have keys, go to the Mystery Box section in the game and use your keys to unlock prizes, which can include coins, hoverboards, character tokens, and other special items.
Characters & Items Questions
Which character is the best for beginners?
For beginners, Jake (the default character) is excellent because he has balanced abilities. Other beginner-friendly characters include:
- Tricky - Her hoverboard duration boost helps you survive longer
- Fresh - His jetpack boost helps with coin collection
- Brody - His coin value boost helps you earn more coins early on
As you get more comfortable with the game, you can experiment with different characters that match your playstyle. Check our Characters page for detailed information on each character's abilities.
How do I unlock all characters?
Characters in Subway Surfers can be unlocked in various ways:
- Coin Purchase - Some characters can be bought directly with coins
- Character Tokens - Collect specific tokens for certain characters
- Special Events - Limited-time characters available during world tours
- Mystery Boxes - Some character tokens can be found in mystery boxes
- Daily Rewards - Log in regularly to earn rewards that may include characters
For a complete guide on unlocking specific characters, visit our Characters page.
What's the difference between hoverboards?
While all hoverboards provide 30 seconds of crash protection when activated, different hoverboards have unique abilities:
- Lowrider - The basic hoverboard with standard abilities
- Bouncer - Provides higher jumps for easier obstacle clearance
- Starboard - Increases chance of finding mystery boxes
- Hover-X - Premium board with increased speed and acceleration
- Treasure Hunter - Increases coin collection radius and value
- Ghost Rider - Occasionally allows phasing through obstacles
Check out our Hoverboards section for detailed information on each board's abilities.
Technical Questions
Why does the game lag on my device?
If you're experiencing lag in Subway Surfers, try these solutions:
- Close other apps running in the background
- Restart your device
- Make sure your device meets the minimum requirements
- Lower the graphics settings in the game options
- Clear the game cache
- Ensure you have the latest version of the game
- Check for device software updates
If problems persist, you might need to consider playing on a device with better specifications.
How do I restore my progress after changing devices?
To transfer your Subway Surfers progress to a new device:
- On your old device, make sure you're connected to your Facebook or Apple/Google account in the game settings
- Install Subway Surfers on your new device
- Open the game and go to Settings
- Connect to the same account you used on your old device
- Your progress should sync automatically
If you encounter any issues, try restarting the game or checking for updates. Note that some items might not transfer if they're device-specific or if you're moving between iOS and Android.
Does Subway Surfers work offline?
Yes, Subway Surfers can be played offline. However, there are some limitations:
- You can play the basic game without an internet connection
- You cannot watch reward videos for extra coins or items
- Your progress won't sync to the cloud until you reconnect
- Some special events and features may require an internet connection
- You won't receive notifications about new updates or events
For the best experience, we recommend playing with an internet connection when possible.
Updates & Events Questions
How often does Subway Surfers update?
Subway Surfers typically releases major updates on a monthly basis, usually coinciding with the World Tour changes. Each update introduces:
- A new city or location theme
- New special characters related to the location
- Themed hoverboards and outfits
- Special limited-time events and missions
- Occasional gameplay improvements and bug fixes
Between major updates, smaller maintenance updates may be released to fix bugs or add minor features. Stay updated with the latest changes on our Updates page.
What are World Tours in Subway Surfers?
World Tours are the core update system for Subway Surfers, where the game environment changes to reflect different cities around the world. Each World Tour includes:
- A completely redesigned environment based on a real-world city
- Culturally relevant obstacles and scenery
- City-specific characters and outfits
- Special themed collectibles
- Limited-time missions related to the location
World Tours typically last for about a month before moving to a new location. Check our Updates page to see the current and upcoming World Tours.
Will items from past events return?
Yes, items from past events and World Tours often return in Subway Surfers. Here's what you should know:
- Popular World Tours like New York, Tokyo, and Paris are frequently revisited
- Limited-time characters often become available again during special events
- Anniversary events often bring back fan-favorite items from previous years
- Some items may return with slight modifications or redesigns
- Truly exclusive items are rare, but some promotional collaborations may never return
If you missed an item you wanted, keep playing and check back regularly, as it may become available again in the future.
About This Website
Is this an official Subway Surfers website?
No, Subway-Surfers.onl is not an official website. We are a fan-created resource dedicated to providing information, guides, tips, and news related to the Subway Surfers game. We are not affiliated with, endorsed by, or connected to Kiloo or SYBO Games, the developers of Subway Surfers.
The official Subway Surfers websites are maintained by Kiloo and SYBO Games. For official information, you can visit their websites or social media channels.
How do I submit content or corrections to the website?
We welcome contributions and corrections from our community! If you'd like to submit content, report an error, or suggest improvements:
- Visit our Contact page
- Fill out the contact form with detailed information about your submission or correction
- If you're submitting content (like tips, strategies, or screenshots), please include relevant details and specify if you'd like to be credited
Our team reviews all submissions and will respond to you if we need additional information or when your submission is published. We appreciate your help in making our website more accurate and comprehensive!
How often is the website updated?
We strive to keep Subway-Surfers.onl as current as possible with the latest game information. Our update schedule includes:
- Game Updates: Within 1-2 days of official Subway Surfers updates
- News & Events: As they are announced by the game developers
- Guides & Tips: Regular updates as new strategies are discovered
- Character Information: Updated when new characters are released
- General Content: Ongoing improvements and additions based on user feedback
You can check our Updates page for the most recent content additions to the website.